There are a lot of opinions about AI.
I have a lot of opinions in general, so consequently I have opinions about AI.
We were thrown into the deep end at work – the use of “deep end” seems particularly apt. Everyone in the company was given access to the agentic AI that we’ve subscribed to. Like, I mean: EVERYONE. Dear God. People are using it to submit tickets. Now instead of a brief request lacking detail and context, we receive walls of text that also lack the required detail and context needed to carry out the requested task. The only recourse is to point our own agent at the ticket to eke some sort of meaning out of it. I can hear you now: “GOD FORBID YOU ACTUALLY READ IT”. Fuck that! Ain’t nobody got time for that shit.